SUPPORT FAQ
RECEIPT REQUESTS

Use Receipt Request to Confirm Message Delivery or Read Status

After composing an Outlook message, open message options and enable the receipt settings you need.

• Select Request a delivery receipt for this message to confirm delivery.
• Select Request a read receipt for this message under tracking options to confirm when opened.

More Details

Most MNOHS email questions are solved by confirming the correct school account, checking Outlook settings, and refreshing the browser session.

Steps to Try

1. Sign out of all Microsoft accounts, then sign back in using your MNOHS school email account.
2. Make the requested setting change in Outlook and save before leaving the page.
3. Refresh Outlook in a new browser tab to verify the update appears correctly.

If It Still Does Not Work

• Try a different browser or private/incognito window.
• Include screenshots and the exact error message in your support request.
• Visit Support Home for ticket and login help links.

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