SUPPORT FAQ
FIREFOX ADD-ONS

Firefox Outlook and Add-On Errors

Disable unused Firefox add-ons, extensions, and plug-ins if they interfere with Outlook access, then restart the browser and test again.

More Details

Browser and Java-related issues are often caused by cache conflicts, blocked pop-ups, or outdated components.

Steps to Try

1. Clear browser cache/cookies and close all browser windows before testing again.
2. Allow pop-ups and trusted content for school-related sites when prompted.
3. Retry in a different supported browser to identify whether the issue is browser-specific.

If It Still Does Not Work

• Restart your device to clear locked sessions and background conflicts.
• Capture the full URL and exact on-screen error text for support.
• Visit Support Home for ticket and login help links.

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