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MNOHS students and faculty/staff: Log in to submit a tech ticket using your MNOHS username and password.

If you have forgotten your username or password, call 1-800-764-8166 x111

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Confirmed enrollments accepted through June 17.

What is KeyServer?
KeyServer (sometimes called KeyAccess) is a little software program that wraps around other programs so you can only use them with a key (user name and password). It makes it possible for MNOHS to give you all kinds of learning tools to use for free only while you are enrolled in MNOHS, and without violating the publishers' copyright. When you graduate from or leave MNOHS, you "give back your keys" and the keyed software stops working.

Do I need KeyServer and if so how do I get it?
Go to the "Installing KeyServer" assignment in the MNOHS Technology Orientation to find out if you need KeyServer and to get step-by-step installation instructions.

Troubleshooting KeyServer
Having trouble with KeyServer? If you have followed the instructions in the Technology Orientation assignment "Step 8: Installing KeyServer" and it's not working for you, read below for some tips about solving the most common problems.

The most common issue is you will see a window like this appear:




Immediately restart your computer and try connecting to KeyServer again. Make sure you are entering your MNOHS username and password into the login window.



You may also see the following error after you install KeyServer:


This error tells us that you did not enter the IP address for KeyServer. Read on for how to add the IP address and connect again.

Instructions for checking to see if you have KeyServer, and if you've configured it correctly:

  1. Go to Start > Control Panel
  2. You need to be in Classic View (in Windows XP) or Large Icon view (in Windows 7). You may be already, or you may need to click to switch from Category View to Classic View/Large icon view.
  3. Look for KeyVerify (the program icon is a black key). Double-click to open it.
  4. In the box that opens, the KeyServer address should be entered -- 67.137.140.51
  5. Click on Logon.
  6. Enter your MNOHS username and password. Important: your computer will automatically fill in the name of the computer user at this step, so you will need to type in your MNOHS user name and password every time you start your computer and connect to KeyServer.
  7. Click on OK. You should get a message telling you that you are now logged on.



If you do not see a message telling you that you are now logged on, you may have to check your firewall to see if it is blocking KeyAccess. To check your firewall:

  1. Go to Start > Control Panel > Security.
  2. Scroll to the bottom of the screen and click on "Manage security settings for: Windows Firewall."
  3. On the exceptions tab, KeyAccess should be checked. If it is not checked, check it and save the changes.
  4. Note: If you have a commercial firewall installed in addition to the Windows one, you'll need to figure out how to let KeyServer through.



Manually Entering KeyServer Address into Key Access
Click here for instructions on changing or adding in the KeyServer address on Windows XP

Click here for instructions on changing or adding in the KeyServer address on Windows 7.

Details

Created : 2013-07-25 20:15:52, Last Modified : 2013-07-25 20:15:52

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