Firefox is not working or crashes what can I do?
Option 1: Clearing Browser Cache
A website may not function as expected in the browser. When restarting the browser doesn't solve the issue try clearing browser cache.
- The following site explains how to clear Firefox browser cache: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Option 2: Resetting Firefox
If the browser continues to crash resetting the browser may be the best option.
- The following site explains how to reset Firefox: https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems
- Please note going directly to the about:support found in step one subheading may be the best option.
- The short video below shows how to reset Firefox.